Your Privacy Our Priority

Introduction

This Privacy Policy has been drafted by 1cinta to clearly and transparently explain how we handle the personal information you provide when using our website and services. By registering an account or using the 1cinta platform, you are considered to have read and fully understood the contents of this policy.

1cinta operates under international licensing and takes our responsibility for user data protection seriously. This policy applies to all players who access our platform, including through web browsers and any mobile version of our website.

We may update this policy from time to time to reflect changes in our services or relevant legal requirements. Any changes will be announced in writing on our website.

Information We Collect

During the account registration process and use of our services, 1cinta collects various types of information to enable us to provide safe, accurate and efficient services. The information collected includes:

• Personal identity information — full name, date of birth, identification card number (MyKad) or passport
• Contact information — email address, mobile phone number, and residential address
• Financial information — bank account number, e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay) and transaction history for deposits and withdrawals
• Technical information — IP address, web browser type, device operating system, and login session data
• Game activity records — bets placed, games played, wins and losses on the platform
• Communication records — correspondence with our customer support team via live chat or email
• Cookie data and tracking technologies activated while you browse our website

How We Use Your Information

Personal information collected by 1cinta is used solely for the purposes of platform operations and improving services to users. We do not use your data outside the following scope:

• Verifying your identity and fulfilling Know Your Customer (KYC) procedure requirements set by the licensing authority
• Processing deposits, withdrawals and financial transactions you initiate through the platform
• Managing your account, responding to enquiries and providing 24/7 customer support in Malay and English
• Notifying you of service updates, current promotions and important information relating to your account
• Detecting and preventing fraud, money laundering, unauthorised access and activities that violate the Terms & Conditions
• Complying with legal obligations and regulations under the licence held by 1cinta
• Analysing usage patterns in aggregate for the purpose of improving the platform and overall user experience

Sharing Information with Third Parties

1cinta does not sell or rent your personal information to any external party. However, there are limited situations where we need to share certain information with trusted third parties to enable smooth platform operations:

• Payment service providers and financial transaction processors who handle your deposits and withdrawals
• Technical partners who assist with server hosting, cybersecurity and platform analytics
• Regulatory bodies and licensing authorities that require compliance reporting
• Law enforcement agencies or courts when 1cinta is required to do so under applicable law

All third parties working with 1cinta are required to comply with confidentiality and data security requirements equivalent to our internal standards. Any data sharing is carried out only under the terms of legally binding confidentiality agreements.

Data Security and Protection

1cinta implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• Data encryption using SSL/TLS protocols during the transmission of information between your browser and our servers
• Role-based access controls ensuring that only authorised staff can view sensitive data
• Continuous security monitoring and periodic penetration testing to identify system vulnerabilities
• Regular data backup procedures to ensure continuity of service
• Two-factor authentication (2FA) available for player accounts as an added layer of protection

Data Retention Period

1cinta retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law and licensing requirements.

After your account is closed or has been inactive for a set period, we will retain your transaction records and identity data for the minimum period required to comply with financial and anti-money laundering regulations enforced by our licensing authority.

Data that has reached the end of its retention period will be securely deleted or anonymised in accordance with our internal procedures. You may contact our support team via live chat or email for further clarification regarding your specific data retention period.

Your Rights as a User

As a 1cinta player, you have certain rights regarding your personal information stored in our system. These rights include:

• Right of access — you may request a copy of the personal information we hold about you
• Right to rectification — you may request a correction if the information we hold is inaccurate or incomplete
• Right to erasure — in certain circumstances, you may request the deletion of your personal data, subject to our legal obligations
• Right to object — you may object to the processing of your data for direct marketing purposes at any time
• Right to unsubscribe from marketing communications — every promotional email contains a link to stop receiving them
• Right to obtain an explanation regarding any automated decision that affects your account

To exercise any of the above rights, please contact the 1cinta customer support team via 24/7 live chat or by email at [email protected]. Your request will be processed within a reasonable timeframe.

Cookies and Tracking Technologies

The 1cinta website uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and help us understand how players interact with our platform.

The types of cookies we use include session cookies required for basic website functions, preference cookies that remember your chosen settings, and analytics cookies that help us understand usage patterns in aggregate without identifying you personally.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect specific functions within the 1cinta platform, including the login process and the playing experience.

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how 1cinta handles your personal information, our team is ready to assist through the following channels:

• 24/7 live chat directly on the 1cinta website — the fastest way to get an immediate response
• Support email: [email protected] — we respond in Malay and English

We value all feedback and are committed to addressing any privacy concerns seriously and thoroughly. This Privacy Policy is part of 1cinta's overall commitment to high service standards for all our players.